Privacy Policy

Trackolap.com understands the importance of protecting personal information. This privacy policy outlines how Trackolap collects, uses, and discloses your personal information. You will also find information on how we protect your personal information. Trackolap will collect information about you when you do any of the following:

By doing any of the foregoing, you assent to this privacy policy. If you do not agree with the terms of this policy, please do not engage in any of these activities.

BASIC INFORMATION COLLECTED

Information we collect from you directly: Registration and Profile Information. When you create an account, we may collect your personal information such as your username, first and last name, birth date, email address, mobile phone number and a photo, if you chose to have a photo associated with your account. If you want to add a child or family member's name to your account, we collect the child or family member's name, email address, and mobile phone number. We may collect billing information when you sign up for Premium service. We may collect additional information from a parent in order to obtain verifiable parental consent to allow a child to use our Service. Please see our Kid's Privacy Policy for more information.

Geolocation. We collect your unique user identifier and your location through GPS, WiFi, or wireless network triangulation in order to obtain your location for the purposes of providing our Service. We collect the location of your designated "Places" to provide alerts when family members arrive and leave. If you turn off location sharing in one or more of your circles, we will not share your location with such circles; however, while you are logged in to your account, we will continue to collect your location information in order to provide the Service (for example, to provide our emergency services or to share your location with the circles you allow to see your location). We maintain location information only so long as is reasonable to provide the Service and then destroy the location data.

HOW WE PROTECT YOUR INFORMATION

Trackolap cares about the security of your information and uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information we collect and that we share with our service providers. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

COOKIES

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. This will help you to access the same pages when you look for more info on the same website. These cookies do not compromise your privacy or security as they store a randomly generated identifying tag on your computer. However, you still have the option to stop these cookies from being stored on your computer, please refer to your web browser instructions and follow the steps to stop cookies from being stored.

REQUESTING INFORMATION

When you request additional information through our website or may be making inquiries on a general policy through enquiry forms, we may need to know some personal information about you, to ensure the safety of application and product info. When emailing us, or subscribing for newsletters or information we need your e-mail address, name, and other limited personal identifiers, say your name and contact number. Your personal data will be processed to provide information, goods, products and services you request in the form that you require. We will not circulate your personal data to 3rd parties without prior consent from you.

If we look to use your personal data for a new purpose, beyond what it was originally provided for, we will seek your consent before taking any further steps.

THIRD PARTY LINKS

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

SECURITY

We have administrative, technical, and physical safeguards in place in our physical facilities and in our computer systems, databases, and communications networks that are designed to protect information contained within our systems from loss, misuse, or alteration. No method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security of your Personal Information and Non-Personal Information. If you have any questions about the security of your information, please contact us as described below.

PROTECTION OF CHILDREN ONLINE

Our Service allows parents to keep track of their children's location on mobile devices that the Parent has added to the Family account.

DATA ACCESS AND RETENTION

Subject to applicable law and our own rights to retain data, which might, from time to time, oblige us to store your Personal Information for a certain period of time (for instance, for operational or auditing purposes), we will respect your wishes to correct, update or integrate inaccurate information where doing so is feasible and non-burdensome. Otherwise, we will hold your Personal Information and Non- Personal Information for as long as unnecessary to achieve our objectives as detailed in this Privacy Policy, provided that we generally retire or remove device identifiers and associated lat/long coordinates from use for interest-based advertising purposes within 90 to 120 days, after which we may continue to use that information for analytics purposes and other purposes unrelated to interest-based advertising and reporting (for instance, in aggregated form for market research) for up to 24 months. Data will be held for the lifetime your subscription is active for the purposes of contacting you effectively after which time it is depersonalized and non-identifiable. We do not collect any additional information about you other than that discussed above. To enquire about accessing your personal data stored with us, please contact us.