What is TrackOlap IT & Help Desk Management Software?

TrackOlap IT & Help Desk Management Software helps businesses manage support tickets, track IT assets, and resolve customer and employee issues from a single dashboard.

Can TrackOlap manage IT assets as well as support tickets?

Yes, TrackOlap combines help desk ticketing with IT asset management so teams can track hardware and resolve issues in one platform.

Is TrackOlap Help Desk Software suitable for growing businesses in India?

Yes, TrackOlap scales from startups to enterprises and is widely used by businesses across India.

IT and help desk software: tickets, assets, and SLAs in one workspace

Route incidents and service requests for teams in India and global offices—tie customer comms to the same platform that tracks laptops, warranties, and loaner stock.
Fewer hand-offs between “IT” and “support.”

Fast and simple solution

No learning curve

Easy to use

Build better relationships with your customers

IT help desk queue, asset records, and SLA dashboard

Product Information

What is the TrackOlap IT & Helpdesk solution?

TrackOlap IT and help desk brings tickets, knowledge articles, and hardware records together so agents resolve repeat issues faster—whether users are in Bangalore, Dubai, London, or fully remote.

Here's how TrackOlap IT & Helpdesk solution can help you : -

Assign tickets to the right team members

Resolve tickets with the fast internal communication

Improve customer experience

Ability to provide technical assistance from anywhere

TrackOlap IT & Helpdesk designed to convert support issues and requests into tickets

so assigned employees can resolve tickets on priority.

How Can TrackOlap IT & Helpdesk Help?

TrackOlap IT & Helpdesk solution will provide full support
to improve internal customer service workflow to enhance
customer experience.

TrackOlap IT & Helpdesk solution will provide full support to improve internal customer service workflow to enhance customer experience.

Create a workflow for Customer service

Easily assign customer service tickets to the right person and follow up ticket resolution status to handle customer queries on the spot.

Assign cases

Integrated cloud calling

Multiple Workflow

Stage Based Authentication

Add cases for every complaint

Create a case for every customer complaint to ensure that you can solve customer problems as fast and effectively as possible.

Monitor customer handling

Set timelines for cases

Add Cases From Mobile App

Easy Assigning of Cases

Assign the cases to employees

TrackOlap dashboard allows you to assign tickets to the right employee and monitor the progress in real-time for effective customer services.

Automatic reports

Real-time monitoring

Task Assignment

Case Assigning to Employees

Manage all the office assets

Ability to manage all office assets department-wise in proper categories to eliminate asset wastage and mismanagement.

Search the asset holder

Add asset categories

Barcode Scanning

Search the asset holder

Maintain Asset Record

Allocation of assets

We can help you instantly find your office assets and organize them in a systematic manner for quick access at the time of need.

Vendor management

Lost or repaired assets

Department Wise Asset Allocation

Download Excel Report

Pricing Overview

Now get start from our different types of Plans which

suits your business

Customer Service Management

Starting from $ 4.5 /user/month

Office Asset
Management

Starting from $ 2.5 /user/month

View Pricing & Features Details

Get Your IT & Help Desk

Start Your

Demo

Have any Queries ?

Frequently Asked Questions

Office asset management software helps to keep a record of all your purchased or rented office assets. It can align asset costs to services so you can acquire the right resources within your budget.

Customer service management software is bundled with the technologies that companies can use to manage and analyze customer interactions and data throughout the customer lifecycle. It helps to address customer complaints instantly to enhance the customer experience.

Providing high-quality customer services is the end goal of every business organization that can be easily managed with IT & Helpdesk solutions. It allows companies to serve their customers with fast and accurate services while aligning all internal affairs and assets.

Yes, our IT & Helpdesk solutions are simple to understand due to intuitive interface and graphics. But, if you need any help, you can book a free demo anytime.

Everyone. Our software can easily scale up or down as per your business needs. Therefore, from small to large teams, anyone can use our software.

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IT and help desk software: tickets, assets, and SLAs in one workspace

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Is it easy to use TrackOlap IT & Helpdesk solutions?

Who can use TrackOlap IT & Helpdesk software?