Terms & Conditions

Please read the terms of use before using this vehicle tracking portal.It is a condition of our providing the Service that you accept these terms and those appearing on our website. The entire statement of the contract between us and you agree that you have not entered into these Terms in reliance on any statement or representation made by or on behalf of us.


Your Device consists of a GPS tracker, which determines the location of the Device by using signals from GPS satellites, and a GSM mobile phone SIM, which is used to report that location over the mobile phone network of our preferred supplier, to the Service. Accordingly:

  1. You accept that the Device must be able to communicate with the appropriate GPS satellites, by line of sight, so the Device will generally not work indoors or where the line of sight is obscured
  2. You also accept that the Device must be in the reception range of our preferred GSM network supplier.
  3. If the Device loses connection, the Service will continue to show the last known location of the Device.
  4. In order to activate the Device and use the Service, you must correctly enter in the IMEI and SIM numbers supplied with your Device, in order to set up an account with us. You must also keep the credit on that mobile account topped up.
  5. If you enter the wrong numbers, you may end up crediting someone else's account and it is unlikely that you will be able to get that money back.

You will also not be able to use the Device with the Service and will not receive alerts or other messages. We strongly recommend that you check the numbers carefully and then set up an alert and test whether you receive it.
Trackolap (vehicle tracking solution) has got relationships projects with many clients and trusted partners. Hence for a better understanding of terms & conditions, we have used words like joint ventures, partnership etc to indicate business tie-ups and we would like to make it vivid that these may or may not indicate legal relationships.


If you damage the supplied SIM, you may not be able to use the Service until we send you a replacement. We may charge you for any replacement SIM card. PLEASE NOTE: that the Device and Service are set up to work ONLY with the SIMs we provide. You must not use any other SIM with your Device as it will not work with the Service. If you need to use another SIM, for example because you are using the Device in a country for which we do not supply SIMs, please contact us and we will endeavour to unlock the Device so you can use the Service, in return for a charge. We cannot guarantee that third party SIMs will work with the Device or the Service. PLEASE NOTE: that opening or tampering with the Device, including by replacing the SIM with a third party SIM, may invalidate the warranty (see below).


Vehicle Tracking Direct makes no express warranties regarding the Services and disclaims any and all implied warranties, including, without limitation, any warranties of merchantability or fitness for a particular purpose. Vehicle Tracking Direct does not authorize anyone to make any warranties on its behalf and Customer should not rely on any such statement.We warrant to you (provided that you are the original purchaser of the Device) that the Device will be free from significant defects in material and workmanship for a period of 1 years from the date of original purchase as shown on your receipt. Should the Device need to be returned, contact us for a return authorization number before sending it. The Device should then be sent to us, properly packaged and using a signed-for delivery method, together with proof of purchase. The warranty does not cover Devices which have been subject to abuse or neglect or which have been tampered with or modified (including by changing the SIM card). If you are a consumer, your statutory rights are unaffected. For further information on your statutory rights, contact your local authority Trading Standards Department or Citizen's Advice Bureau.


Obliging to T&C's mentioned on this page, we give limited rights to you for displaying the contents/ materials of this application/page, however you should make sure that this will not interrupt the operation of the website/application in anyway.


You are responsible for maintaining the confidentiality of Your login, password and any related information. You agree You are entirely responsible for any and all activities that occur under Your account. You agree to notify Trackolap immediately of any unauthorized use of Your account or any other breach of security. You agree that to the extent permitted by law, Trackolap will not be liable for any loss that You may incur as a result of someone else using Your Account Access Information, either with or without Your knowledge. You further agree You could be held liable for losses incurred by Trackolap or another party due to someone else using Your Account Access Information.
For security purposes, You should keep Account Access Information in a secure location and take precautions to prevent others from gaining access to Your Account Access Information. Trackolap specifically disclaims liability for any activity in Your account, whether authorized by You or not.


At time this website might make use of third party contents/links to transfer you more knowledge on products/solutions or trends of Trackolap, or its sister concerns. This knowledge might be in the form of blog articles, analysis reports, news reports, financial reports, graphs, images or link to videos in a video hosting website. You acknowledge that the third party content or links to content is not created or endorsed by Trackolap, and this is shared with you only for information purposes and Trackolap, does not recommend you take any action based on knowledge we share. It's totally up to you if you wish to continue on a specified venture with 3rd parties. You acknowledge that the 3rd party content/links provided to you are obtained from various sources that are believed to be reliable, but Trackolap, does not provide any guarantee on the information of the 3rd party content as to its accuracy, completeness, timeliness. While clicking upon information on 3rd party products/ knowledge articles, you might be directed to an external website or portal. You acknowledge that you are visiting this site upon your own risk and it's your responsibility to tale all precaution measures to guard against illegal use of your information or attack of viruses or other destructive attributes.


You shall indemnify and hold harmless to Trackolap subsidiaries, affiliates, third-parties and their respective officers, directors, agents, and employees, from any and all claims, liabilities, damages, losses, costs and expenses, caused by or arising out of claims based upon the use of User's actions or inactions, including but not limited to any warranties, representations or undertakings or in relation to the non-fulfillment of any of its obligations under this Agreement or arising out of the User's infringement of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this Agreement.


In no occasion or circumstances,Trackolap concerns shall be held liable to any damages of any entity through direct or indirect approach. This includes any lost profits, capital, business interruptions, loss of information, data leakage etc.


This website or application may contain inaccuracies and typographical errors,Trackolap disclaims any obligation to update this website and cannot guarantee on the accuracy and completeness of the materials or content, though we will try to update the pages as soon as we can. Trackolap, may make changes to this website or application at any point of time. Trackolap might change the products, programs, features, or prices described in any part of our website without prior notice.


Trackolap, reserves the right, at its sole discretion to change, modify, add or remove any portion of these T&C's in whole or in part, at any time. Changes in these Terms of Use will be effective when notice of such change is posted. Your continued use of the Website after any changes to these Terms of Use are posted will be considered acknowledged and acceptance of those changes. We may terminate, change, suspend or discontinue any aspect of this website, including the availability of any features of the website, at any time. Trackolap, may also impose limits on certain features and services or restrict your access to parts or the entire website without notice or liability.