Refund/Cancellation Policy

It's our pleasure to welcome you to the family of Trackolap, where applications are born after an array of discussions and thoughtful ideations.

We appreciate that you would like to subscribe to our premium asset tracking application. We will try and act our best to ensure you stayed with us happily and satisfied once you have explored, evaluated and purchased our product.

We, at Trackolap, are responsible for your business satisfaction once you are committing with us on a venture. However we have to follow some protocols, for more idea on this, please visit our T&C's page. We firmly believe that you are thrilled and excited by buying our products/solutions.
All our products have been developed by giving high priorities to market needs. However, there are chances that, sometimes a product may not meet the exact needs that you were looking for. Though these chances are very rare, for such an unlikely event, we have created a refund policy for your convenience. This refund policy is suitable for you with Pro-rata usage (for subscriptions) so that it gives you the full value of what you paid for the first time. There are no hidden contracts for your subscription, which means if you are taking a subscription for one year, you are free to terminate the services after that specified period. Trackolap will not force you to stay with us with a hidden legal agreement. But retentions programs are the key assets of any organization, so we will keep on trying to improve our solutions/facilities so that you might not want to leave us in the future. Please note that all other terms and conditions provided with the solution might be applicable depending on various scenarios which you will be made aware of. Hence this refund process will go through a verification/approval phase. Once the process is completed successfully, we would refund the amount in the same payment method as made by you. Usage subscription would be deducted as per the guidelines, which means the amount would be deducted from your payment for the period you have been using the subscription of an application/solution. (Only for subscriptions)

Refund process

Debit card/Credit card refunds will be sent to the card-issuing bank within 30 business days of receipt of the returned item. Please contact your card-issuing bank with your queries on how their refund management policies are.

Cheque/Draft payments will be refunded in the form cheque/draft to the address for which you have registered with us within 30 working days.

Cash payments will be refunded in the form of a check from Trackolap, which will be mailed to your billing address within 10 calendar days of your cancellation request. Please contact us for any further queries.

Cancellation

If you have to cancel an order, please do so within 24 hours of placing the order by email to us at contactus@trackolap.com. If you cancel your order before your product has shipped, we will refund the entire amount within 10 working days. If the cancellation is after your product has shipped, then it will be treated as a return.

Returns

Our policy lasts 7 days. If 7 days have gone by since delivery of the order, unfortunately we can't offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a duration of 10 working days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at contactus@trackolap.com.

Return Shipping

To return your product, you should mail your product to: Trackolap, Shop no., SF 139 City Plaza C-2 In Gaur City Plot No. 1Sector-4 Greater Noida 201301. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Return of damaged or non-operational units

If you believe you have received a damaged or defective product, or if the product ceases to function correctly after installation, please return it immediately for exchange or testing. If a device is deemed to be defective, we will ship you a refurbished unit free of charge. We are not responsible for any loss or damage to products in shipping from your location to Trackolap.

Installation costs

The customer is responsible for installation/maintenance/service costs associated with the equipment. No installation/maintenance/service costs will be refunded if the product is returned.