Customer service management: omnichannel cases, SLAs, and a single source of truth

Give B2B and B2C teams in India, GCC, and remote support pods one queue for email, phone follow-ups, and field escalations—so first-contact resolution goes up and customers stop repeating their story.

Fast and simple solution

No learning curve

Easy to use

Build better relationships with your customers

Customer support queue with SLA tracking and case history

Customer service management: omnichannel cases, SLAs, and a single source of truth

Fast and simple solution

No learning curve

Easy to use

Build better relationships with your customers

Trusted by 800+ companies to run their entire business operations !

Why is TrackOlap To Instantly Serve Your Customers. Use Finest Customer Service Management Dashboard Better?

TrackOlap To Instantly Serve Your Customers. Use Finest Customer Service Management Dashboard solution has one end goal - enhance customer experience regardless of the engagement channels or interaction type. We have developed a centralized place to set workflow by optimally overseeing and tracking all communications with a business's customers.

To Instantly Serve Your Customers. Use Finest Customer Service Management Dashboard Software

Custom Workflow

Customize workflow to resolve queries or complaints based on individual customers' needs.

Add cases/ Complaints

Simply add a case to the dashboard for quickly managing or updating case stages.

Assignment of cases

Assign the case ticket to the right person who has capabilities and authority to instantly resolve it.

Integration with Cloud calling

Ability to integrate with cloud calling systems to manage call logs and create cases accordingly.

Dashboard or reports on Cases/Complaints

Managers can generate insightful reports on cases to monitor individual employees progress.

How It Can Help ?

Build Strong Relationships with Your Customers Using TrackOlap CSM

To Instantly Serve Your Customers. Use Finest Customer Service Management Dashboard System

Records all the complaints

Create customer complaint tickets, assign them to the right person and follow up on the dashboard to check complaint history anytime.

Multiple case stages

Manage case details

To Instantly Serve Your Customers. Use Finest Customer Service Management Dashboard Solution

Transparency of the Complaints stage

Managers can record multiple cases along with each step to build a transparent complaint stage for service agents to resolve complaints seamlessly.

Update case stages

Maintain case details

To Instantly Serve Your Customers. Use Finest Customer Service Management Dashboard India

Easy to assign the complaint

Assign each complaint to the right person who has qualifications and authority to resolve it on time without any delay.

Add a case

Assign cases with a click

To Instantly Serve Your Customers. Use Finest Customer Service Management Dashboard Works

Monitoring of customer handling

Empower service managers to monitor customer handling in real-time to ensure customers always receive the optimal quality services.

Automatic reports

Overall case statistics

Here's How TrackOlap To Instantly Serve Your Customers. Use Finest Customer Service Management Dashboard Works

TrackOlap CMS enables managers to grow a customer experience with hundreds
of accounts efficiently and effectively. We provide core technical support to satisfy
your customers.

Customer relationship management Software

Create Workflow

Create a condescending workflow to resolve each customer complaint with details.

Lodge customer complaints in the platform

Enter customer complaints to the platform using simple custom forms.

Update the stage and Assign the task

Add multiple complaint stages and assign each one of them to the right person to take immediate action.

View all the stages of the complaint

A dashboard will show all complete, incomplete, and in-progress complaint stages.