For Banks · NBFCs · Microfinance · Insurance · Collection Agencies
Every loan officer, collection agent and branch visit is tracked, verified and reported in real time.
TrackOlap gives lenders one app to source borrowers, collect EMIs and stay audit-ready.
The Platform
TrackOlap is finance field force management software that lets banks, NBFCs and microfinance institutions track field employees, automate loan collections and manage borrower relationships from a single dashboard. Loan officers get a mobile app for KYC visits, centre meetings and EMI collection. Managers get live location, geo-tagged proof of every visit and collection reports that update by the minute.
The Problem
Turn every visit, collection and field activity into verified, real-time proof.
Capabilities
Attendance, live tracking, CRM, collections, expenses and AI analytics in one mobile-first finance workforce management software, so lenders stop stitching together five tools.
STEP 01
See every loan officer and collector on a live map, and prove every visit. Location refreshes every 30 seconds, the full day's route replays with time spent at each address, and every borrower visit carries a geo-tagged, time-stamped photo.
Business outcomeEvery field visit is verified with location, time and photo evidence, so fake visits stop costing you EMIs.
STEP 02
Agents are marked present only when their face and location match. Face-recognition punch-in blocks buddy punching, attendance is geo-fenced to the branch or territory, and odometer readings with photos are captured at Punch In and Punch Out.
Business outcomeNo proxy attendance and no paying for hours not worked, with timesheets ready for payroll at month end.
STEP 03
Every lead and borrower, from enquiry to closure, on one timeline. Leads from branches, DSAs, website and campaigns land in one pipeline, while calls, visits, documents and notes build a 360-degree borrower view.
Business outcomeBorrower data stops scattering across phones, so fewer leads are lost and cross-sell becomes visible.
STEP 04
Collect at the doorstep and see it on the dashboard instantly. A dynamic UPI QR is generated at the borrower's door, a digital receipt goes out by SMS or WhatsApp, and cash entries are backed by photo and GPS proof.
Business outcomeCash-handling leakage closes because every collection is posted and reconciled the moment it happens.
STEP 05
The right case, to the right agent, on the shortest route. Cases auto-assign by DPD bucket, ticket size, pincode and capacity, and AI routing sequences each day by priority and distance.
Business outcomeAgents make more borrower visits per day instead of losing hours to random, unplanned routes.
STEP 06
No-code forms for KYC, field investigation, PTP capture and verification, with photos, signatures and geo-tags. New: language input validation sets text fields to English only or English + Hindi and blocks wrong-language input before submission.
Business outcomeClean, standardised field data that syncs smoothly with your CRM, LMS and third-party systems.
STEP 07
Every branch sees its own work, and nothing it shouldn't. Tasks link to specific branches or work locations; agents view and create tasks only for their assigned location, managers see their team's locations and admins see all.
Business outcomeLess data exposure across branches and sharper focus for every agent.
STEP 08
Travel claims that calculate themselves and flag themselves. New: Auto Claimed KM is calculated from Punch In and Punch Out odometer readings and locked from manual edits, with odometer photos shown inside each claim.
Business outcomeClaims over a set limit or with a GPS vs odometer KM gap are flagged automatically, with the reason shown.
STEP 09
Ask what changed and why, without building a report. AI-generated insights cover collection efficiency, productivity and exceptions, alongside bucket-wise recovery, visits vs targets and agent performance.
Business outcomeDecisions run on live data by branch, bucket and agent instead of yesterday's Excel sheet.
Lending Segments
Seven segments, one platform. From bank relationship managers to microfinance centre meetings and recovery agencies, TrackOlap's forms, allocation rules, workflows and reports are configured for the way each lender works in the field.
Track RMs, Sales Officers and Deposit Agents
Track every RM, sales officer and deposit agent, from account opening to doorstep banking: geo-fenced branch attendance, lead capture and cross-sell in one Finance CRM, doorstep and daily deposit visits with GPS receipts, and branch-level reconciliation and target dashboards.
Personal, Business, Vehicle and Gold Loans
Connect sourcing, verification and collections in one flow, whatever you lend against: a lead-to-disbursal pipeline with DSA and dealer tracking, geo-tagged FI, PD and KYC forms, DPD bucket-wise case allocation and UPI collection with instant digital receipts.
Group Lending at Scale
Run thousands of centre meetings and collections, even where the network drops: geo-verified JLG and SHG centre meetings, offline-first collection sheets, same-day branch reconciliation and PAR views by officer and branch. Manage group formation, CGT and GRT, member KYC and utilisation checks, and push clean field data into your core LMS through API.
From Login to Disbursal
Move files faster from login to disbursal across builders, DSAs and property checks: builder and DSA lead management, geo-tagged property and residence verification, disbursement-stage site inspections and TAT tracking from login to sanction.
Prove Every Attempt and Payment
Prove every attempt, payment and conversation to your lender partners: auto-allocation by bucket, geography and agent skill, PTP and disposition capture at the doorstep, visit-time controls for RBI conduct norms and lender-ready MIS generated automatically.
From Policy Sale to Claim Inspection
Track agents, advisors and surveyors from policy sale to claim inspection: lead and renewal management, geo-tagged advisor meeting proof, claim survey forms with photo and video, and agent targets and commission tracking.
High-Volume Field Funnels
Manage high-volume field funnels, from merchant onboarding to card and investment sales: merchant KYC and device installation tracking, location-based lead distribution, live leaderboards and incentive calculation, and cost-per-acquisition reports by city and DSA.
Get a personalised walkthrough for your segment: banking, NBFC, microfinance, housing, collections, insurance or fintech.
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Results
From verified borrower visits to faster EMI recovery, TrackOlap drives measurable improvements across lending field operations.
Indicative results reported by TrackOlap finance customers. Actual outcomes vary by portfolio size, branch structure, processes and deployment scope.
Security, compliance and audit readiness
COMPLETE AUDIT TRAIL
Every visit, call, payment and receipt logged with time, GPS and user ID.
RBI-ALIGNED CONDUCT
Visit-time windows and conduct checklists help recovery teams follow RBI guidelines.
ROLE-BASED ACCESS
Agents see only their assigned borrowers; managers see only their own teams.
DPDP-READY PRIVACY
Consent capture and data minimisation support compliance with India's DPDP Act, 2023.
ISO-CERTIFIED SECURITY
Enterprise-grade infrastructure built on ISO-certified security standards and practices.
DATA STAYS IN INDIA
Borrower and employee data hosted securely on servers located in India.
Why TrackOlap
What a generic CRM or standalone collection app records, compared with what TrackOlap verifies for lenders' field teams.
| Capability | Generic CRM or Collection App |
Built for Finance Field Operations
Field workflows, end to end
|
Business Value |
|---|---|---|---|
| Prove the Field Work | |||
| Field Employee Tracking | Check-in pins, or GPS in a separate app | Live Map, Route Replay & 360° Timeline See every loan officer and collector live, replay any day's route with stops, and check each phone's GPS, battery and network status. | Know which borrowers were really visited |
| Face Recognition Attendance | App login or a selfie anyone can proxy | Face Match + Geofenced, Device-Locked Punch A selfie matched to the registered face, punch-in only inside the branch or territory geofence and from the agent's own phone, with odometer readings at punch-in and out. | Pay only for verified field hours |
| Borrower Visit Proof | Self-reported visit notes | Radius-Locked Visits With an Accuracy Score Check-in and task closure are blocked outside a set radius of the borrower's address; each visit gets an accuracy score, geo-tagged photos and an optional borrower OTP. | Stop fake visits before they cost you EMIs |
| Collect and Document | |||
| Doorstep EMI Collection | Paper receipt books or a separate payment app | Dynamic UPI QR + PDF Receipts Generate a UPI QR for the exact amount at the door, see the payment confirmed in the app, and issue a branded PDF receipt that your SMS or WhatsApp gateway can deliver. | Less cash in hand and fewer disputed payments |
| Collection Dashboard | Excel totals at the end of the day | Live Collection Dashboard Total collected, online vs offline payments, pending and failed or expired QR payments, with a daily trend. | See collections as they happen, not tomorrow |
| KYC & Verification Forms | Paper forms and photos on WhatsApp | No-Code KYC, FI & Loan-File Workflows Forms with geo-tagged photos, documents, signatures and validations, inside multi-stage workflows with approver-only stages. | Complete, consistent files with location proof |
| Govern and Control | |||
| Branch Hierarchy & Access | Flat user lists | Your Own Hierarchy, Scoped Access Model up to 10 levels from HO to branch; heads see only their part of the tree, agents see only their own customers, and sensitive fields can be masked. | Each branch sees its own book and nothing more |
| Audit Trail | Edits overwrite the record | Field-Level Edit History Every task and form edit keeps the old and new value, who made it and when; changes to completed work need an approved edit request. | Evidence ready for audits and borrower complaints |
| Travel Claims & Payroll | Self-declared kilometres and timesheets | Odometer-Checked Claims, Payroll-Ready Attendance Claimed km is set from odometer readings at punch-in and out and checked against GPS distance; verified attendance flows into payroll. | Stop padded claims and timesheet disputes |
| Connect and Analyse | |||
| LMS & Core-System Integration | CSV exports and manual re-entry | API & Webhooks Into Your LMS Create customers, leads and tasks from your systems by API, and push completed visits, form data and stage changes back by webhook. | Field data reaches your LMS without re-entry |
| AI Insights | Static reports | AI Analysis on Your Own Data Run AI analysis on any report or list, filter tasks and customers in plain language, and ask ChatGPT or Claude about attendance, tasks and expenses. | Answers in seconds, not spreadsheets |
Microfinance Spotlight
Microfinance runs on trust, discipline and thousands of weekly centre meetings. TrackOlap is microfinance management software that makes every meeting, rupee and loan officer visible, even where the network drops.
Run weekly and fortnightly collections from a mobile collection sheet that works offline. Record cash or UPI per member, issue instant receipts, and reconcile at the branch the same evening. Missed payments auto-flag for follow-up visits.
Manage the field side of the loan lifecycle: group formation, CGT and GRT, member KYC, loan utilisation checks and closure. Push clean field data into your core LMS through API, so branch and head office see the same numbers.
See each loan officer's route, centre check-ins and time spent per meeting on a live map. Geo-verified group photos confirm the meeting actually happened. Spot overloaded officers and rebalance centres before collections slip.
Keep a profile for every member and group: loan history, attendance, repayment behaviour and household details. Identify good borrowers for repeat loans and cross-sell insurance or savings products.
Ketto Online Ventures Pvt Ltd
TrackOlap has a solution for all our needs. Be it managing employees, tracking progress in real-time, or handling sales process. TrackOlap definitely made our operations simple and faster.
Gramophone
The TrackOlap is flexible, making the adoption and execution of your existing sales process very simple. We have been able to monitor sales follow-ups and track all sales better with this tool.
RT Global Info Solutions
We have been using TrackOlap for years now, and they have always offered the best services to us. No matter how small or big the problem is, they always help us instantly. We truly recommend TrackOlap.
Eteam
TrackOlap time tracking solution has been a savior for me while setting up work from home. Their live tracker has helped me stay connected with my team around the clock and complete my projects on time. I truly recommend TrackOlap for the remote work model.
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Book a DemoFAQs
Finance field force management software helps banks, NBFCs and microfinance institutions manage employees who work outside the branch. It tracks attendance and location, assigns sourcing and collection tasks, records geo-tagged visits and collects EMIs digitally. TrackOlap combines all of this with a Finance CRM and live dashboards in one mobile app.
Every check-in is stamped with GPS location, time and a photo taken inside the app, so a visit can't be logged from home. TrackOlap also replays each agent's full route and flags visits made outside the borrower's address or outside allowed hours.
The best microfinance collection software works offline, supports group (JLG/SHG) collection sheets, accepts cash and UPI, issues instant receipts and reconciles at the branch the same day. TrackOlap does all of this and adds geo-verified centre meetings and loan officer tracking.
TrackOlap manages the field layer of the loan lifecycle, including group formation, KYC, centre meetings, utilisation checks and collections, and syncs with your core LMS through API. Most MFIs keep their LMS for accounting and use TrackOlap to run and verify field operations.
A Finance CRM manages leads and borrower relationships from enquiry to closure. Finance field force automation software manages the people doing the work: attendance, routes, visits and collections. TrackOlap includes both, so sales and field data stay in one place.
Yes. TrackOlap's mobile app captures visits, KYC, collections and photos offline and syncs automatically once the network returns, which suits loan officers working across villages.
TrackOlap supports compliance by logging every visit, call and payment with time and location, enforcing visit-time windows, and generating audit-ready reports. Compliance ultimately depends on your policies; the software gives you the controls and evidence to follow them.
Most finance teams go live with TrackOlap within days. Branches, users and territories are uploaded in bulk, forms are configured without code, and agents only need to install the Android or iOS app.
TrackOlap is priced per user per month, with plans based on the modules you need. A 7-day free trial is available.
Finance field operations software should connect employee tracking, customer visits, collections, tasks and reporting in one system. TrackOlap helps banks, NBFCs and finance companies manage field teams with live GPS tracking, verified visits, digital collections, task management, Finance CRM and real-time dashboards.
TrackOlap manages field employees, customer visits and collections from one platform. Finance teams can track employee locations and attendance, verify geo-tagged customer visits, assign collection tasks, record field activity, collect EMIs digitally and monitor performance through centralized dashboards.
Banks and NBFCs can use TrackOlap to track loan officers and collection agents through real-time GPS location and field activity. Managers can monitor attendance, routes, customer visits, assigned tasks and collection activity, helping them maintain visibility across field operations and distributed teams.
TrackOlap combines GPS tracking, attendance, Finance CRM, EMI collections, task management and expense tracking for finance field teams. It connects employee movement with customer visits and daily activities, giving managers one system to monitor field operations, collections and workforce performance.
TrackOlap Finance Field Force Management Software supports field operations across banks, NBFCs, microfinance institutions, insurance teams and collection agencies. It brings employee tracking, attendance, customer visits, collections, CRM, tasks, routes and expenses together to provide centralized visibility into distributed finance field teams.
