Integrate & Manage Exotel’s Call Logs to Automate workflow within TrackOlap
Automate call logging of Exotel to gain real-time visibility within TrackOlap
Keep all call records, logs, and customer interactions organized within TrackOlap
Automate & Integrate Exotel Cloud-based platform within TrackOlap
Integrating Exotel’s cloud-based telephony platform with TrackOlap enables seamless data automation and streamlined communication management. This integration connects Exotel’s IVR system directly to TrackOlap entities such as leads, customers, processes, and tasks, ensuring that all call records and customer interactions are automatically synced in real-time.
By combining Exotel’s features with TrackOlap’s comprehensive workflow management tools, businesses can centralize call histories, maintain secure call masking, and automate critical processes. This unified system is set to tailor workflows that improve task management and keep detailed call logs and recordings within a single platform. businesses can deliver personalized service, simplify customer engagement, and boost operational efficiency while enjoying the convenience of real-time data synchronization.
Why Exotel + TrackOlap
Manage and Integrate Exotel's exceptional features with TrackOlap
Connection with Multiple Exotel Accounts
Easily connect multiple Exotel accounts with TrackOlap for flexible and secure data integration. Simply enter the API details and manage access authorization settings, enabling seamless communication and data flow. This integration allows you to set up tailored workflows, ensuring smooth management of leads, customers, processes, and tasks across multiple Exotel accounts.
Easily Set up API details
Manage access authorization
Sync incoming and outgoing calls and Enable IVR features to your entity
Sync incoming and outgoing calls with TrackOlap and enable IVR features for seamless communication management. Choose or select multiple entities such as lead, customer, process, or Task to map call data, ensuring accurate tracking of all interactions. Maintain a complete call history with recordings and streamline operations with automated IVR integration for enhanced efficiency.
Maintain complete call history & recording
Sync and Enables IVR Incoming and outgoing calls
Call Masking:
Exotel's IVR system provides secure call masking to protect customer privacy while ensuring smooth communication. Masking phone numbers, keeps sensitive information confidential, allowing agents and clients to interact seamlessly without revealing personal details. Enhance trust and security with this robust privacy feature.
Call through Exotel's IVR System
Secure customer Privacy
Connection with Multiple Exotel Accounts
Easily connect multiple Exotel accounts with TrackOlap for flexible and secure data integration. Simply enter the API details and manage access authorization settings, enabling seamless communication and data flow. This integration allows you to set up tailored workflows, ensuring smooth management of leads, customers, processes, and tasks across multiple Exotel accounts.
Sync incoming and outgoing calls and Enable IVR features to your entity
Sync incoming and outgoing calls with TrackOlap and enable IVR features for seamless communication management. Choose or select multiple entities such as lead, customer, process, or Task to map call data, ensuring accurate tracking of all interactions. Maintain a complete call history with recordings and streamline operations with automated IVR integration for enhanced efficiency.
Call Masking:
Exotel's IVR system provides secure call masking to protect customer privacy while ensuring smooth communication. Masking phone numbers, keeps sensitive information confidential, allowing agents and clients to interact seamlessly without revealing personal details. Enhance trust and security with this robust privacy feature.
Business Advantages of
Automating Exotel with TrackOlap
100% Call Data Integration
Real-time updated Insights
Enhanced Privacy with Call Masking
Scalable Multi- Account Handling
100% Centralized Communication
Accurate Analytics and Reporting
Enhanced Customer Experience
Custom Automation
100% Call Data Integration
Real-time updated Insights
Enhanced Privacy with Call Masking
Scalable Multi- Account Handling
100% Centralized Communication
Accurate Analytics and Reporting
Enhanced Customer Experience
Custom Automation
Who can Benefit from TrackOlap and Exotel Integration?
TrackOlap + Exotel is meant to Automate and sync Details if you
Sync Call Records Automatically so, it Keeps all call records, logs, and customer interactions organized within TrackOlap.
Wanted to Secure Communication with Call Masking to Protect customer data using Exotel's call masking feature for secure and compliant communications.
Maintaining a unified view of all communication data, ensuring better task management, accurate reporting, and enhanced collaboration across departments.
Why Choose TrackOlap for Exotel Integration?
Sync, Set- Up, and Automate Tailored Workflow within TrackOlap
Without TrackOlap
With TrackOlap
Manage multiple Exotel accounts is complex
Easily integrate and manage various Exotel accounts
Manual call logs records
Auto-Sync Incoming & Outgoing calls
Requires manual reconciliation of masked Data
Enhanced Privacy with Centralized Communication
IVR features- available but not directly tied to automation
IVR integrates to route calls and update workflows
There is no proper customer support
Enhanced Customer Experience & Support
Integrated Analytics provides Actionable Insights
Real-Time Insights & Analytics
Data- Scattered across the system
All- Data Stored in One Unified Platform
Data syncs only through manual uploads or exports
Exotel data is synced in real-time
Call masking not directly linked to workflows
Exotel’s call masking maintains workflow transparency
Follow-ups may be inconsistent
Call interactions enable better follow-ups
Without TrackOlap
Manage multiple Exotel accounts is complex
Manual call logs records
Requires manual reconciliation of masked Data
IVR features- available but not directly tied to automation
There is no proper customer support
Integrated Analytics provides Actionable Insights
Data- Scattered across the system
Data syncs only through manual uploads or exports
Call masking not directly linked to workflows
Follow-ups may be inconsistent
With TrackOlap
Easily integrate and manage various Exotel accounts
Auto-Sync Incoming & Outgoing calls
Enhanced Privacy with Centralized Communication
IVR integrates to route calls and update workflows
Enhanced Customer Experience & Support
Real-Time Insights & Analytics
All- Data Stored in One Unified Platform
Exotel data is synced in real-time
Exotel’s call masking maintains workflow transparency
Call interactions enable better follow-ups
Automate, Manage & Elevate, Your Sales Process With TrackOlap
Have Any Queries?
Frequently Asked Questions
This integration enables automated call syncing, call history tracking, IVR connections with leads, customers, and tasks, and secure call masking for privacy.
It consolidates all call data, including call history and recordings, within TrackOlap, offering a unified view of interactions and ensuring efficient follow-ups.
Yes, you can select specific TrackOlap entities—such as leads, customers, or tasks—to categorize and map each call for organized tracking.
Absolutely, the integration supports call masking through Exotel's IVR system, which secures customer privacy by hiding phone numbers during calls.
All incoming and outgoing call data, including call records, history, and associated interactions, is synced to TrackOlap in real time for easy access and management.
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