Case Management Software helps businesses in managing customer relationships across multiple digital channels, including emails, contact forms, calls, and more. With the TrackOlap case management toolkit, you can automatically collect and organize customer interactions under one dashboard, receive convenient access and a comprehensive view of each customer.
Customer's real-time data is a golden weapon that can unfold numerous opportunities ahead of your team. Our compact case management program provides a 360-degree case view to businesses so they can immediately resolve their customers' problems. To build a loyal customer base, we have the sharpest tools ready for you.
Based on your individual customer's case, you can custom design stages to resolve queries or complaints. You can define the customer's query-based task form in each stage and share an actionable workflow with concerned departments or employees.
Our solution has the ability to interface with cloud calling systems so that your team can manage call logs and instantly create cases. When you have digital call records of your customer's cases, you can instantly create a pipeline to address them accurately.
Our engineers have fully automated the process of creating a ticket based on a customer's complaint and assigning it to the right employee for follow-up. We have smoothed the ticket management system so you can resolve your customers' issues in no time.
When you have access to the right customer's data at the right time, you can convert potential leads into customers and keep them satisfied with your services. Our one-click customer database can offer a competitive edge to your business.
You can keep an eagle eye view of your team by knowing individual employee's open and closed tickets along with calls attended and missed data. With our case management software, you can push your employees to quickly and effectively help your customers.
If your employee missed addressing a case on time or updates a case stage, you would automatically receive alerts on your dashboard. From the same dashboard, you can take action against alerts and empower your customer relationship management strategies.
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